Shipping & Returns
Here at Ella & Maeve, we're always looking for ways to reduce our impact on the environment.
For this reason, all of our products are posted with minimal packaging in a compostable mailing bag. We love these mailing bags because not only can they be composted at home, they also come with a handy second tab which makes re-using them a breeze. Just make sure you use a pair of scissors to carefully cut along the line to avoid damaging the second sealing strip.
RETURNS & EXCHANGE POLICY
If you have received an incorrect item, we will exchange it for you provided that the item is in the same condition as it was when you received it. This means it cannot be washed and must not have been worn. We will provide you with an exchange from item(s) which are in stock and we may be unable to exchange it for the same item due to the nature of limited edition prints. If we have made an error in processing your order, we will pay for the item to be shipped back to us.
Where you wish to return an item, you may do so provided the returned item is received within 30 days of purchase. To be eligible for a return, the item(s) must be in their original condition without having been washed or worn. Upon returning an item, you will be responsible for paying for return shipping to us. Once we have received your item, it will undergo a quality check to ensure that it meets our refund policy criteria. If we determine in our sole discretion that the returned item is not eligible for a refund under our policy, you will be required to pay for the item to be shipped back to you.
In the event that an item presents with a major fault, we will gladly exchange or refund the purchase price less the original shipping costs incurred at time of purchase.